Watch how field and operations teams collaborate seamlessly with an AI teammate living inside the apps they already use.
Natively Supported Channels & Protocols
at Ridge Valley Substation, hard hat on, thermal camera in hand
Marcus pulls up to the substation before sunrise. Normally he would log conditions in the truck at the end of a ten-hour shift. Today he just texts Hermes and the condition moves before the morning ops call.
The morning ops call started with a vetted condition, not a discovery exercise. Marcus logged the finding and moved to his next inspection. Elena walked into her day managing the grid, not chasing a field report from a text thread.
at the control center, three screens, morning operations call in 45 minutes
Elena runs the regional control center. Before she checks her screens, Hermes has already assembled a morning grid status brief from overnight field reports, asset health data, and crew locations across six substations.
Elena walks into the 8 AM call fully briefed in two minutes, every issue already flagged and assigned. The call moves from "what happened" to "what we are doing about it."
Thursday, quarterly vegetation management report due to the regional operator
Priya is responsible for NERC and FERC regulatory reporting across six substations. Thursday is filing day. In the old workflow, Thursday meant pulling data from three systems and reconciling crew notes. Today Hermes has already assembled the draft.
A six-hour compliance assembly became a forty-minute review and approval cycle. Priya submitted the report at 2:15 PM instead of scrambling at 5:30 PM. The submission quality improved because Hermes cross-referenced everything systematically.
Friday, reviewing capital replacement plan for the next budget cycle
David owns the five-year capital replacement plan across a fleet of transformers, switchgear, and line equipment spanning two hundred miles. On Friday afternoon, Hermes catches something the quarterly review would have missed.
A capital plan risk that would have surfaced in the next quarterly review was escalated immediately. David moved the replacement from 2031 to the current budget cycle with a fully costed business case, avoiding a potential $8.7M forced outage. Three weeks of analysis compressed into an afternoon.
Tuesday, vegetation management cycle starting across twelve landowner parcels
Tom manages access permissions and landowner relationships across the corridor. The vegetation management crew needs access for the quarterly trim cycle, and twelve landowners need notification, permission tracking, and concern routing. Normally this is two days of phone calls and spreadsheets.
Tom manages the relationships instead of becoming the notification system and spreadsheet tracker. The vegetation crew gets access faster, landowners feel heard, and the compliance log is current and audit-ready without manual data entry.
The exchanges above look simple by design. What makes them trustworthy in real utility operations is the engineering underneath, and it is exactly what a disciplined rollout is built to get right.
Seamless integration across SMS, Slack, Microsoft Teams, Signal, Telegram, Discord, email, and custom Webhooks. No new app, no training curve, which is why it actually gets used at remote substations.
Connected to asset records, maintenance histories, inspection reports, compliance templates, and outage management systems so answers come from real records, not a generic model.
Asset condition answers point to the inspection report, date, and reading they came from. When Hermes is not sure, it says so and routes to the right person.
Who can ask and do what is set by role and operational boundary. Every exchange is logged for compliance and regulatory review.
A condition report, a compliance filing, a capital adjustment memo: drafted by Hermes, approved by a person. The human always has the final say.
Hermes pushes the morning grid brief, the asset health trend, the compliance deadline, and the overdue inspection so the team is told before they have to ask.
The fastest way to evaluate an AI teammate is to scope a real pilot against a real workflow. The Energy AI Teammate Playbook gives you the blueprint for a disciplined 30-day rollout.
Get the PlaybookIllustrative concept. Characters, dialogue, figures, and the operational corridor are composite and for demonstration only, and do not represent a specific engagement or a guaranteed result.
