Watch how field and operations teams collaborate seamlessly with an AI teammate living inside the apps they already use.
Natively Supported Channels & Protocols
in the van, coffee in the cup holder, phone mounted on the dash
Marcus starts his day differently now. Before Hermes, his morning went like this: call the dispatcher for the first job address, thumb through the work order PDF, and hope the last tech's notes are still accurate. Today, the job file comes to him.
Marcus rolled with a complete job file and the right part before his first wrench turn. The customer knew exactly when to expect him. Jenna never had to field a single morning call from Truck 14. Twenty-two minutes saved before 8:00 AM.
22 techs across three counties, three new calls in 15 minutes
Jenna's board is full: two techs called in sick, a commercial contract has a 4:00 PM SLA closing, and three residential calls just landed. In the old workflow, she would be on the phone nonstop. Today Hermes has already scanned the board.
Three emergency dispatches routed in under two minutes while Jenna stayed on a commercial client call. No tech drove across town unnecessarily. The 4:00 PM SLA stayed protected. Jenna's phone did not ring once for this.
Friday, 22-truck P&L to review before the Monday ops meeting
David used to spend Friday afternoons assembling numbers from the dispatch system, checking parts invoices against jobs, and building slides. Now the picture is waiting for him in his inbox.
Ninety minutes of Friday number-crunching became a twelve-minute review. The ops review was ready before David left the office. He saw margin erosion on two jobs while there was still time to coach, not a month later when the P&L closed.
needs to know if her chiller is getting fixed today
Priya manages a medical office building with strict temperature requirements. She has a 4:00 PM maintenance window and needs to know the status without calling the service office.
Priya got accurate, branded answers in seconds without a phone call. The service office was never interrupted. The customer feels looked after, and the service agreement value is reinforced on every interaction.
tracking inventory across three supply houses and 22 trucks
Ron keeps the trucks stocked and the supply houses coordinated. His biggest fear is a technician showing up at the counter for a part that should have been reordered last week.
Ron catches shortages before a truck rolls empty-handed. No technician waits at a supply counter for a part that should have been reordered. The parts spend stays optimized across vendors.
The exchanges above look simple by design. What makes them trustworthy in real utility operations is the engineering underneath, and it is exactly what a disciplined rollout is built to get right.
WhatsApp for the technician in the van, Slack for the dispatcher and service manager, SMS for the customer. No new app, no training curve, which is why it actually gets used.
Connected to dispatch, parts inventory, unit history, warranty records, and customer databases so answers come from real systems, not a generic model.
Parts availability points to supply house and quantity. Warranty status cites install date and coverage. When Hermes is not sure, it says so and routes to the right person.
Who can dispatch, message customers, and view financial data is set by role. Every exchange is logged for compliance and service recordkeeping.
A customer status text, a dispatch recommendation, a margin commentary: drafted by Hermes, approved by a person. The human always has the final say.
Hermes pushes the morning dispatch, the SLA alert, the parts reorder, and the contract renewal. The team is told before they have to ask.
The fastest way to evaluate an AI teammate is to scope a real pilot against a real workflow. The Energy AI Teammate Playbook gives you the blueprint for a disciplined 30-day rollout.
Get the PlaybookIllustrative concept. Characters, dialogue, figures, and the operational corridor are composite and for demonstration only, and do not represent a specific engagement or a guaranteed result.
