Watch how field and operations teams collaborate seamlessly with an AI teammate living inside the apps they already use.
Natively Supported Channels & Protocols
in the cab at the distribution center gate, phone in hand
Marcus runs the Chicago-to-Kansas City lane three times a week. He pulls into the yard at dawn. Normally a paperwork holdup means sitting while his 14-hour clock ticks. Today he just texts Hermes.
Marcus moved in 44 minutes instead of the typical 90-minute gate delay spiral. Elena managed the exception without a single call. The detention record was started automatically. The customer saw a live ETA before they had to ask.
managing a 47-truck fleet across six lanes, three screens open
Elena is the nerve center of the fleet. A reefer unit on truck 318 loses temperature control 90 miles from delivery with $380,000 of pharma on board. Normally this would consume her next two hours. Today Hermes catches the fault code first.
A $380,000 cold chain load was saved in under four minutes of human attention. Elena never stopped managing the rest of the fleet. The customer was notified proactively instead of discovering the issue from a late delivery. Trust earned, not just speed gained.
Friday, the weekly report is due and the VP is waiting
James normally spends Friday afternoon pulling utilization data from the TMS, calculating cost per mile, compiling driver scorecards, and writing a narrative for the VP. Today the report assembled itself.
Ninety minutes of Friday-afternoon data wrangling became a ten-minute review. The VP had the full picture while it was still business hours. Detention billing was queued instead of waiting for Monday memory. James left on time.
needs a shipment update before her leadership call
Alicia manages inbound freight for a regional grocery chain. She needs to know where her temperature-sensitive load is without chasing the carrier. She emails the address the logistics provider gave her.
Alicia walks into her leadership call with live data instead of a guess. The carrier's transparency on the reefer issue builds trust instead of eroding it. The lane performance data helps her make a volume allocation decision with real numbers, not anecdotes.
on the dock, forklifts already moving, the morning rush is building
David runs the cross-dock floor. His phone buzzes nonstop with dock scheduling issues, receiving confirmations, and inventory questions. Today Hermes handles the routine so he can focus on the exceptions.
David starts his shift with the full picture instead of discovering issues one by one. The dock schedule runs tighter because exceptions are flagged before they become delays. Labor allocation recommendations help him make staffing decisions with data instead of instinct, saving at least 30 minutes of morning triage.
The exchanges above look simple by design. What makes them trustworthy in real utility operations is the engineering underneath, and it is exactly what a disciplined rollout is built to get right.
SMS for drivers, Slack for dispatch and fleet, email for customers, WhatsApp for warehouse leads. No new app, no training curve, which is why it actually gets used.
Connected to your TMS, ELD data, customer contracts, rate confirmations, and maintenance records so answers come from real systems, not a generic model.
Load status, driver availability, and contract terms point to the system they came from. When Hermes is not sure, it says so and routes to the right person.
Who can ask and do what is set by role and operation. Every exchange is logged for compliance and billing support.
A customer notification, a detention invoice, a weekly report: drafted by Hermes, approved by a person. The human always has the final say.
Hermes pushes the morning fleet brief, the exception alert, the customer ETA, and the maintenance reminder so the team is told before they have to ask.
The fastest way to evaluate an AI teammate is to scope a real pilot against a real workflow. The Energy AI Teammate Playbook gives you the blueprint for a disciplined 30-day rollout.
Get the PlaybookIllustrative concept. Characters, dialogue, figures, and the operational corridor are composite and for demonstration only, and do not represent a specific engagement or a guaranteed result.
