Watch how field and operations teams collaborate seamlessly with an AI teammate living inside the apps they already use.
Natively Supported Channels & Protocols
finishing the overnight shift, preparing for handoff
Elena runs the overnight crew on Line 4. Handoff used to mean 45 minutes of reconstructing what happened from whiteboard notes and scattered messages. Now Hermes builds the picture while she finishes her walkthrough.
Forty-five minutes of handoff became a five-minute read. The day supervisor started the shift managing production, not reconstructing the night. One overdue PM caught before it became an unplanned stop. A staffing gap resolved before the line slowed down.
Friday, before the morning stand-up
Greg used to assemble the plant status from five different sources: OEE dashboard, quality log, maintenance board, procurement tracker, and shipping schedule. Now the picture is waiting for him in one brief.
An hour of Friday morning assembly became a five-minute read with data he could action immediately. Greg caught the Line 3 trend before it became a Monday crisis. The plant leadership team started the day aligned instead of spending the first hour pulling status.
Line 4 Press 3 just faulted, amber light flashing
Marcus is on the overnight maintenance crew. When a press faults at 3:00 AM, the clock is ticking. Every minute of downtime is costing the plant money, and the last thing he needs is to walk back to the shop to find the right schematic.
Marcus never left the machine to find a manual, check crib inventory, or look up PM history. The repair started minutes faster, the PM gap was caught before it caused another unplanned stop, and the supervisor had an accurate ETA without a single phone call.
walking the final inspection station
Priya catches a recurring surface finish flag on the same batch across two shifts. Normally this means pulling specs, calibration records, and engineering change history. Today she starts with one message.
Priya cut two hours of investigation into 23 minutes. The root cause surfaced from the tooling change log, not from a week of speculation. The corrective action started hours faster, and the trend analysis caught a pattern that would have taken a monthly review to surface.
managing material flow across four production lines
David tracks dozens of material streams. His phone is how problems find him. When a supplier delivery slips, the window to act is measured in hours, not days.
David had the full picture and two backup options before the primary supplier even called back. The buffer calculation gave the plant lead time to adjust production instead of discovering the shortage when the line stopped. The escalation went out while there was still time to redirect freight.
The exchanges above look simple by design. What makes them trustworthy in real utility operations is the engineering underneath, and it is exactly what a disciplined rollout is built to get right.
Slack, WhatsApp, SMS, email, and Teams, with voice notes and photos. No new app, no training curve, which is why it actually gets used.
Connected to machine data, quality specs, maintenance schedules, tooling records, and supplier data so answers come from real records, not a generic model.
Spec and tolerance answers point to the drawing they came from. When Hermes is not sure, it says so and routes to the right person.
Who can ask and do what is set by role and plant area. Every exchange is logged to the plant record for compliance.
A non-conformance report, a supplier escalation, a plant advisory: drafted by Hermes, approved by a person. The human always has the final say.
Hermes pushes the shift handoff, the overdue PM, the quality trend, and the material gap so the team is told before they have to ask.
The fastest way to evaluate an AI teammate is to scope a real pilot against a real workflow. The Energy AI Teammate Playbook gives you the blueprint for a disciplined 30-day rollout.
Get the PlaybookIllustrative concept. Characters, dialogue, figures, and the operational corridor are composite and for demonstration only, and do not represent a specific engagement or a guaranteed result.
